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Hair Business 101

How to Handle a Bad Review for Your Hair Business

Illustrated cover: a Black woman salon owner calmly reading her phone at her salon desk
How to handle a bad review for your hair business: calm replies, word-for-word scripts, fixing the real problem, and asking happy clients for honest reviews.
Posted in client-communication, customer-service, hair-business-reviews, handling-bad-reviews, review-responses, salon-reputation

How to Build an Email List for Your Hair Business (and What to Send It)

Illustration of a hairstylist at her salon station with a laptop showing an email signup form
Learn how to build an email list for your hair business and what to send it — rebook nudges, restock alerts, and reminders that bring clients back.
Posted in client-communication, client-retention, email-marketing, hair-business, repeat-business, small-business