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Hair Business 101

How to Handle a Bad Review for Your Hair Business

Illustrated cover: a Black woman salon owner calmly reading her phone at her salon desk
How to handle a bad review for your hair business: calm replies, word-for-word scripts, fixing the real problem, and asking happy clients for honest reviews.
Posted in client-communication, customer-service, hair-business-reviews, handling-bad-reviews, review-responses, salon-reputation

How to Package and Ship Wigs and Bundles So They Arrive Perfect

How to Package and Ship Wigs and Bundles So They Arrive Perfect
Learn how to package and ship wigs and bundles so they arrive perfect: packing steps, box sizing, tracking messages, and a repeatable ship-day routine.
Posted in beginner-guide, customer-service, hair-bundles, order-fulfillment, packaging-and-shipping, wig-business

How to Handle Returns and Refunds on Wigs and Bundles Without Losing Your Money

Returns and refunds illustrated editorial
A practical guide to returns and refunds for wig and bundle sellers: set a fair policy, inspect returned hair, and win chargebacks.
Posted in bundle-sellers, chargebacks, customer-service, refunds, return-policy, wig-business